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www.thebellstore.com: Frequently Asked Questions

Telephone

(800) 552-3678 - (562) 424-1116
M-F 10 am to 5 pm PST, If we are experiencing high call volume, you will be forwarded to a voicemail system. Messages are retrieved daily and all return calls will be made within two business days. Please speak slowly and leave your daytime phone number clearly. Please leave your daytime phone number at the beginning of your message. Note: 30 Second Maximum per Message.

FAX

(562) 595-1113
24 hour Fax/Data Number, Orders can be placed via FAX and they will be processed within two business days. For your convenience, you can download an order by fax form.

Postal address

The Bell Store (powered by Extreme Supply)

2650 E 28th St.

Signal Hill, CA 90755

Monday - Friday 10AM to 6PM and Saturday 10AM to 2PM - Pacific Standard Time

Electronic mail

General Information & Customer Support: helmetsupport@earthlink.net

RETURN POLICY

For items received damaged you will have 5 days to contact us from the time the package is delivered. After 5 days, we will not be able to file a claim with our shipping company so there will be no refund or exchange on items after that time.

All items are 100% refundable within 2 weeks (10 business days) of ordering except for the original shipping and handling charges provided that all items returned are in the same condition (unused) as when originally shipped and in the complete original packaging. All RETURNING orders or RETURNS that received free ground shipping will be assessed a 10% RESTOCKING FEE. All RETURNING orders or RETURNS that paid a shipping charge will be refunded in full less the shipping charge. (Exception: All iridium (mirrored/multi colored) shields are warranted for 10 days from receipt of goods. Closeouts and/or Vintage Helmets [see below] are subject to a restocking fee on returns). Under special circumstances you may return with prior approval after 10 days but there is a 20% reshelving fee. We DO NOT issue call tags for merchandise, and you must pay the return shipment cost. All EXCHANGING ORDERS or EXCHANGES will be assessed a return shipping charge. All vintage collectible helmets are special order and will be delivered within 10 to 14 days. Exchanges on Vintage Collectible helmets are permitted for same model and color helmets only. Otherwise, any Vintage Collectible helmet will be refundable with a 20% reshelving fee within 30 days of receipt. Specials/Closeout items are limited to stock on hand. These items are subject to a restocking fee of 20% after 15 days for returns.

To Return or Exchange any merchandise, please follow these easy steps:

• Before returning/exchanging any items, you must call us for a Returned Goods Authorization (RGA) Number.
  
• Use the original carton if it is good shape, or use a good solid carton. Package securely to avoid damage during shipment, include all original packing materials.
  
• Include a copy of the original invoice, the RMA number is the sales number in the upper right corner, write this number on the outside of the box. Please write on the invoice what you would like done.
  
• Address the package to:
     The Bell Store
     Attn: Returns Dept.
     2650 E 28th St
     Signal Hill, CA  90755
  
• Ship your package to us by any available carrier. Remember to insure your package for loss or damage in the transit as the carrier assumes responsibility of your package until it is delivered to us.
  

Please allow sufficient time for your shipment to be delivered (normally 5-10 days). Once we receive your shipment, we will credit your account, issue a refund check, or process an exchange within 7-10 business days upon receipt of goods.

USER FRIENDLY PHOTO LINKS
This website incorporates a color photo for almost all accessory items.  Once at the helmet of choice accessory items, please click on the underlined color text in the ordering table to view a product photo.  Use your browser's 'back' button to return to the previous page.

ORDER USING SECURE ONLINE SHOPPING CART
Secure Online ordering of all products is available by clicking on the red "Buy" buttons and following the directions that will be displayed as you go.  Please fill the online order form out correctly, we will need the following information:
1) The name as it appears on the credit card. This is the embossed name of the issued user (Please do not put the Issuing Bank Name).
2) We need the Exact Billing Address. (Where you receive your Bank Statement).
3) We need Your Shipping Address (if different than the billing address). If you are having the goods sent to work place, please include the company name. Please add Suite Numbers, Apartment Numbers, or any Special Address Information. Please double check all your information prior submitting your order.
4) We need a current phone number so our sales staff, UPS, or FEDEX can contact you regarding your shipment if needed.
Credit Card transactions are encrypted to ensure confidentiality and orders are processed promptly.

ORDER BY FAX
To order by fax, print and fill out the order by fax form then fax it to us at (562) 595-1113 (California, USA).  We will call or email to confirm that we received your order. If ordering via FAX, please list detailed descriptions of the parts you are requesting using black ink.

ORDER BY MAIL
Print and fill out the order by fax form referred to above and send it with a bank check or money order (made payable to Bell Helmets, see Payment Method below).

PAYMENT METHOD
We presently accept Master Card, Visa, American Express, PayPal, and Discover. We also accept Money Orders or Guaranteed Bank Checks for Mail in Orders. We accept personal checks; however, personal checks WILL cause a delay in shipping while the check clears the bank. Please make all money drafts payable to "The Bell Store"

CALIFORNIA ORDERS must also add 8.25% for sales tax.

CUSTOMER SERVICE QUESTIONS
For customer service issues or any general questions, please e-mail us at helmetsupport@earthlink.net.  Please include the e-mail address you wish to be contacted at!

ORDER TRACKING
All orders will be shipped within two business days from placement of your order. If a problem exists, we will notify you regarding your order either by telephone or a return e-mail. The e-mail address you provide will be used for tracking your package, and we will send you a return email, if shipped via UPS, DHL, or FEDEX, with your package information. Please use an e-mail address that you check regularly when placing your order, so that you can get this information.

CONFIDENTIALITY
Your personal information will not be sold or exchanged.